At Zinorx, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we’re here to help. This Return Policy explains the terms and conditions under which you can return products purchased from https://zinorx.com. Please read the details carefully.

1. General Return Eligibility

1.1 Time Frame
You may return most products purchased from Zinorx within 14 days of receiving your order. After 14 days, we cannot accept returns or issue refunds unless otherwise specified for specific products.

1.2 Product Condition
To be eligible for a return:

• Products must be unused, unopened, and in their original packaging.
• Products must include all accessories, manuals, and any original documentation.

Products that are opened, damaged, or missing parts for reasons not due to our error may not be eligible for a full refund or return.

1.3 Non-Returnable Items
The following items are not eligible for returns:

• Perishable items (e.g., food, supplements, etc.)
• Customized or personalized products
• Items marked as Final Sale or Non-Returnable
• Prescription medications and pharmaceuticals
• Medical equipment once used or unsealed (for hygiene and safety reasons)

If you are unsure whether your product is eligible for return, please contact our customer support at returns@zinorx.com.

2. Return Process

2.1 Request a Return
To initiate a return:

• Email our Customer Service team at returns@zinorx.com with your order number and the reason for your return.
• Include images of the product, packaging, and any visible defects (if applicable).
• Once approved, we will send you detailed instructions on how and where to send your returned item.

2.2 Return Shipping

• If the return is due to an error on our part (e.g., wrong item, defective product), we will provide a prepaid return shipping label.
• For other returns, you will be responsible for covering the shipping costs.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

3. Refund Policy

3.1 Refund Approval
Once we receive and inspect your returned product, we will notify you of the status of your refund:

• If the return is approved, your refund will be processed and automatically applied to your original payment method.
• If the return is not approved (e.g., product shows signs of use or damage), we will notify you, and the item will be returned to you without issuing a refund.

3.2 Refund Timeline
Refunds typically take 5-10 business days to process after we receive and approve your return. Processing times may vary depending on your bank or payment provider.

3.3 Partial Refunds
In some cases, only partial refunds may be issued. This may apply if:

• The product is returned after the 14-day window.
• The product is missing parts, accessories, or has been used.

4. Exchanges

4.1 Exchange Eligibility
If you need to exchange an item for the same product (e.g., a different size or color), please contact us at returns@zinorx.com. Exchanges are subject to product availability.

4.2 Exchange Process
To exchange an item, follow the same steps as outlined in the Return Process section. Once your return is received and inspected, we will ship the replacement product at no additional cost (if applicable).

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We may request photos or videos as proof. Depending on the situation, we will either:

• Offer a full refund,
• Provide a replacement product, or
• Issue store credit.

Zinorx reserves the right to inspect the product before issuing a refund or replacement.

6. Cancellations

6.1 Order Cancellations
You may cancel your order for a full refund as long as it has not yet been processed or shipped. If your order has already shipped, you will need to follow our Return Process to send the product back for a refund.

7. Restocking Fees

In some cases, Zinorx may apply a restocking fee of up to 10% for returns that are not due to an error on our part. Restocking fees may apply to large or bulk orders, opened products, or special orders.

8. Contact Us

If you have any questions or need further assistance with a return, feel free to contact our customer support team:

• Email: returns@zinorx.com